Ground transportation for flight departments and FBO arrivals

Use the named FBO and its passenger entrance address. An airport administration or main-terminal address may lead to the wrong building; Chicago Executive specifically asks visitors to identify their FBO. Name the flight-team contact for ETA changes and the person who can accept a revised ground offer.

Select the private-flight option for each relevant leg, enter the FBO location and meeting notes, and provide a tail reference when known. Public flight data can be restricted under FAA LADD, so direct schedule updates from the flight team remain useful.

The FBO or airport authorizes ramp access. A car reservation alone provides no permission to meet planeside. TSA guidance recommends facility controls for outside ramp vehicles, including identification and escort procedures.

Request the desired handoff with the FBO before travel and pass its instructions to Artisan. If ramp access is unavailable, use the passenger meeting point that the facility permits.

National sedan and SUV airport waiting includes 60 minutes from actual wheels-down for domestic arrivals and 90 for international arrivals. Taxiing, unloading and customs count within that window; excess waiting is billed by the minute with a receipt. Confirm how the actual landing will be established when public tracking is restricted. Group vehicles follow the waiting terms in their written offer.

Customs arrangements differ by airport. Miami–Opa-locka, for example, lists US Customs on the airfield. State whether the passengers must complete customs before the ground handoff.

Report a changed ETA, FBO or airport promptly. Call immediately for a diversion. For departures, specify when the passengers must reach the FBO rather than using the aircraft departure time as the car pickup time.

Confirm luggage against the offered cabin. An SUV accommodates up to 6 passengers and 6 bags; Jet and Limo Sprinters offer more seats but only four to six bags at most. Ask about additional luggage capacity when the full flight party has checked cases.

Treat a crew transfer with another time or hotel as a separate movement. Include the crew lead contact and its own addresses, schedule and vehicle requirements.

Review the displayed fare for an eligible sedan or SUV FBO transfer. Submission saves a card without charging it; Artisan approves the accepted arrangement before charging, and payment must succeed for confirmation. Sprinters, vans and coaches receive written offers.

Local private-flight guidance is available across the six service markets, including Dallas–Fort Worth and Atlanta. Name the operating airport and FBO on every leg. Standard confirmed journeys have a full-refund window of at least 48 hours before pickup.