DuPage Airport Car Service

DuPage Airport Authority identifies DuPage Flight Center as a fixed-base operator. The FBO publishes its address as 2700 International Drive, West Chicago, Illinois 60185. Confirm with the aircraft organizer that this is the facility handling your flight and obtain the passenger entrance and meeting instructions.

An airport authority office or administrative suite is not a substitute for an FBO passenger meeting. Give the booked handler and actual entrance, not only ‘DuPage Airport.’ If the aircraft is handled at a different facility or the organizer supplies revised directions, send those before the chauffeur approach.

West Chicago is the airport's municipality, not another name for downtown Chicago. Supply the complete hotel, office or residential address for a Wheaton, Naperville, Oak Brook, Elgin or city destination. Include the intended entrance and any luggage drop or additional passenger pickup.

For a western-suburb business day, list each appointment address and required arrival time. Choose a direct transfer for one destination, or reserve hourly service if the vehicle should remain for several meetings. Allow room for the FBO handoff and the actual road route; neither a map estimate nor the airport name guarantees a travel time.

Provide the local arrival date, estimated time, tail or trip reference when available, handler contact and a reachable traveler phone. For an assistant-led reservation, keep the organizer and passenger contacts separate. Include the entire party, bags, equipment and anyone arriving on another aircraft.

Confirm the passenger-side meeting and readiness after landing, baggage handoff and any clearance. Do not assume the chauffeur can drive onto the ramp; any airside arrangement requires separate authorization from the relevant airport, handler and assigned operator. Send arrival-time or facility changes promptly and confirm the actual waiting terms in writing.

DuPage Flight Center lists on-site U.S. Customs and Border Protection among its passenger services. The aircraft operator and FBO still coordinate the actual clearance arrangements and passenger release. A published customs facility is not a promise that everyone is ready to leave at touchdown.

Share the handling contact and the organizer's confirmed passenger-ready plan with the concierge. Any change to the airport or clearance schedule can affect the ground meeting and waiting terms. FBO facilities and staffing belong to the FBO; they do not establish an Artisan partnership, chauffeur ramp access or guaranteed vehicle availability.

Executive and Luxury Sedans accommodate up to 2 passengers and 3 bags; Executive and Luxury SUVs accommodate up to 6 passengers and 6 bags. Include crew joining the transfer, children, carry-ons and bulky equipment. Actual luggage shape and boarding needs require a vehicle fit review. Sprinters, coaches and other group classes receive a quote inside the main booking form.

Artisan-provided child seats require an SUV. Request up to two in advance, subject to availability, with age, weight, height and configuration for each child. Select the own-restraint option if needed and allow installation time; the guardian checks final fit and securement. Describe mobility equipment and assistance needs so the ground meeting and actual vehicle can be reviewed together.

Confirm the departure facility, passenger reporting time and entrance with the aircraft organizer; a return can use a different FBO or airport. Enter the time the car should reach the hotel, home or office, allowing for the journey and the organizer's reporting requirements. Do not use aircraft takeoff time as the pickup time.

If the flight moves to Chicago Executive, O'Hare or Midway, provide the new airport and handling instructions promptly. A different route and meeting plan need review and may change availability or price. Scheduled point-to-point city pickups use the standard 15-minute allowance, while hourly waiting consumes reserved time. Private-flight arrival and extended-hold terms are confirmed for the actual booking.

The accepted price includes required normal trip fees for the agreed route and vehicle, with gratuity optional. A changed facility, extra stop, revised vehicle or excess waiting can affect the total and depends on availability. Review the accepted itinerary and any revised price in writing.

An eligible card-saving reservation request does not charge the card or confirm the journey. Confirmation follows approval of the exact accepted request and successful payment of its total. A revised offer needs acceptance; invoice, deposit and direct-checkout offers follow their written terms.

No cancellation fee applies before confirmation. Standard confirmed rides qualify for a full refund with at least 48 hours' notice; inside that window a refund is discretionary and may be partial or zero. Group, event and other large programs use seven days before the first pickup, unless different terms were disclosed and accepted in writing before payment.