Chicago Private Aviation Transportation

The flight operator or handling team identifies the actual airport and FBO. Confirm that facility's passenger address and entrance before setting the ground pickup. Private flights at ORD or MDW do not use the airline-terminal meeting plan simply because they share an airport code.

Chicago Executive's public passenger guidance says to ask the organization that coordinated the flight for the correct FBO; the Plant Road administration address is not a passenger pickup point. DuPage Flight Center is in West Chicago. Signature operates a private-aviation facility at O'Hare, and Atlantic operates the Midway FBO at 6150 South Laramie Avenue. These published facilities do not prove an assigned operator has ramp access or establish a universal meeting door.

Supply the local arrival date and expected time, aircraft tail or trip reference when available, named handler and full onward address. The aircraft contact may not be the passenger or the person authorized to accept a changed ground arrangement. Keep those roles explicit, with a reachable travel-day phone.

Identify who travels together and whether crew, colleagues or family need a separate journey. Include bags, presentation equipment, mobility equipment and child-seat requirements. A flight reference can help coordinate the trip, but it does not guarantee public tracking of the aircraft or replace updates from the flight team.

Landing, taxiing, baggage release and any arrival formalities can occur before the passenger is ready at the facility entrance. Coordinate the ground handoff with the actual handler, using the landside meeting confirmed for the reservation. Reserving a chauffeur does not provide immigration clearance or authorize a car beside the aircraft.

Tell Artisan promptly if passenger release is delayed, and keep a travel-day contact reachable. Airport waiting is measured from the recorded arrival under the applicable policy; baggage or clearance time uses that window rather than pausing it. Exact allowances and any excess-wait cost are identified in the written terms for the actual trip.

An FBO's opening hours do not guarantee vehicle availability. If an early, late or short-notice ground movement is essential, provide its time and ask for explicit acceptance before relying on the vehicle.

Send the new airport, FBO, passenger entrance, local ETA and aircraft reference as soon as the flight team has confirmed them. A move from PWK to DPA changes the facility and road journey; updating the tail number alone does not identify the new pickup. Include any revised destination or required meeting arrival.

Operator and vehicle availability must be reviewed for the new plan. Material changes to service or price require acceptance of a revised offer. Do not assume automatic repositioning, an unchanged fare or unrestricted waiting. If an expected confirmation or accepted-change message is missing, contact Artisan with the existing request reference; silence is not acceptance.

Choose a direct transfer for one agreed hotel, office or home destination. Reserve hourly service if the vehicle should remain between appointments, and provide every entrance, stop, expected wait and final dropoff. For a timed business program, identify the required meeting arrivals and who can approve changes while the traveler is in flight.

A later departure needs its own ground pickup date, address, aircraft handling facility and flight-team reporting time. Include luggage collection and any separate crew or family movements. Several flights or days require a reviewed program, rather than assuming one incoming transfer covers the return or every person.

Executive and Luxury Sedans accommodate up to 2 passengers and 3 bags; Executive and Luxury SUVs accommodate up to 6 passengers and 6 bags. Count crew traveling with the party, children and oversized items. Confirm the actual luggage shape, seating and boarding needs before accepting the vehicle. Sprinters, coaches and other group classes receive a reviewed offer through the main booking form.

Artisan-provided child seats require an SUV. Request up to two subject to availability, with each child's age, weight, height and configuration. If bringing your own restraint, select that arrangement and allow installation time; the guardian checks final securement. Describe mobility equipment and required assistance so suitability can be reviewed.

Required normal trip fees are included in the accepted price and gratuity is optional. Changes, excess waiting and requested extras follow the accepted terms. An eligible request saves the card without charging it; confirmation follows approval and successful payment of the accepted total. Direct checkout, invoice and deposit arrangements follow their accepted payment terms. Standard confirmed trips have a 48-hour full-refund cancellation notice window; group, multi-day roadshow and other large or event programs use seven days before the first pickup. Inside the applicable window a refund is discretionary, with any written exceptions disclosed and accepted before payment.