Terms of service.
The baseline agreement for using this website and booking service. Our published policies and each written confirmation set the terms that govern a specific booking.
October 1, 2026
Artisan Limo LLC ("Artisan Limo") provides this website. Existing bookings remain governed by the terms accepted for those bookings.
1. Website Use
These terms are between you and Artisan Limo LLC (Artisan Limo). They apply to your use of the Artisan Limo Concierge website, booking forms, quote request forms, and contact forms. They are a baseline agreement for using this site and requesting service. The written quote or confirmation issued for a specific booking, together with the policies linked below, govern that booking.
2. Concierge Role
Artisan Limo Concierge offers limousine and chauffeur bookings by reviewing itinerary details and arranging transportation through independent, licensed local operators. Artisan Limo Concierge does not own, operate, or maintain the vehicles used for transportation service, and does not directly employ the chauffeurs who perform it.
3. Bookings, Quotes & Confirmation
For eligible trips, view pricing online and submit your reservation request, subject to availability and our approval. Your card is saved securely and is not charged when you submit the request. If we approve the exact reservation you reviewed, we charge the accepted trip total. Your reservation is confirmed after approval and successful payment; a request acknowledgement is not a booking confirmation. A material change to your itinerary, services, or price requires your acceptance of a revised offer before we charge. Sprinters, buses, coaches, and other services identified as quote only receive a reviewed offer with their applicable payment terms. Existing reservations and outstanding invoices remain governed by the terms accepted for those bookings.
4. Published Policies & Booking-Specific Terms
Our published cancellation, wait-time, flight-tracking, and child-seat policies are the baseline for confirmed bookings. A different term for a specific booking applies only if it is clearly disclosed in a written offer and accepted before payment. See the Cancellation & Change Policy, Wait Time Policy, Flight Tracking & Delay Policy, and Child Seat Policy.
5. Payment
Payments are processed through Stripe. Approval based requests authorize one charge for the exact accepted trip total only after approval. A revised price or materially changed reservation requires fresh acceptance. An invoice or deposit schedule applies only when stated in your accepted offer. Your card is kept securely on file for the reservation. After service it may be charged only for the amounts in the Payment Terms, and we notify you of each charge with a receipt. The Payment Terms shown with your agreement explain any separate saved card authorization for documented additional hourly service, wait time, extra stops, customer approved itinerary amendments, and the cancellation and no-show treatment in the accepted Cancellation Policy. Under the standard policy, this is a possible retention of the amount already paid, not a separate flat fee added to it. That authorization ends when the reservation is financially closed or 30 days after the final service leg, whichever comes first. Damage, cleaning, and other discretionary charges require separate approval. Your trip total includes transportation, tolls, parking, airport fees, card processing and any taxes; requested extras and optional gratuity are shown separately. Gratuity is appreciated but not required.
5a. Approval for Additional Service
For additional stops or itinerary changes you request, we disclose the additional price or calculation method and obtain your approval before providing the additional service.
5b. Saved Card and Charge Permission
Permission for new after-service charges ends when the reservation is financially closed or 30 days after the final service leg, whichever comes first. For an approved reservation, the card remains saved through the separate 30-day period after the final service leg, even if financial closure happens earlier. Pending payment activity or another active reservation may delay card removal; this does not extend permission for new charges on this reservation.
6. Cancellations & Changes
Request a cancellation or change by emailing bookings@artisanlimo.com or calling (888) 885-1296. Under the Cancellation & Change Policy, standard confirmed bookings canceled at least 48 hours before pickup receive a full refund. Inside 48 hours, we make a good-faith effort to recover operator commitments and refund what we can, but a refund may be partial or zero. Large or event bookings require at least seven days' notice for a full refund; inside seven days, refunds are discretionary. No refund percentage is guaranteed inside these notice windows. A no-show may also receive a partial or zero refund, with up to the full amount paid retained after review of recoverable operator commitments. The standard policy does not add a separate flat no-show fee to that payment. No cancellation fee applies before confirmation. Approved refunds go to the original payment method.
7. Wait Time & Flight Tracking
Each booking includes a complimentary wait window, and airport transfers include real-time flight tracking. See the Wait Time Policy and Flight Tracking & Delay Policy for the windows that apply and how delays are handled.
8. Independent Operators
Transportation is performed by independent, licensed local operators. Operator availability, vehicle class, pickup plan, and service details can vary by market, date, itinerary, and requested service type, and are confirmed in the written quote or booking confirmation for your trip.
9. Passenger Conduct & Safety
For everyone's safety, the following are prohibited during service: illegal drug use; smoking, including e-cigarettes and vaping; threatening, abusive, or disruptive behavior; intentional damage to the vehicle; and illegal activity of any kind. Seatbelts must be used where available, passenger count may not exceed vehicle capacity, and passengers must follow the chauffeur's safety instructions. Service may be declined or ended for safety reasons or misconduct, and no refund is provided when service is ended due to passenger misconduct.
10. Luggage & Belongings
Luggage must fit within the capacity of the selected vehicle; oversized items and sports equipment (such as golf clubs, skis, or bicycles) can be accommodated with advance notice. Hazardous materials are prohibited. You are responsible for your belongings; while reasonable efforts are made to return lost items, we are not liable for lost, stolen, or damaged personal property.
11. Child Seats & Accessibility
Child safety seats can be arranged on request — see the Child Seat Policy. Service animals are always welcome, and accessible vehicles can be arranged on request with advance notice, subject to availability. Please contact the concierge to discuss accessibility requirements.
12. Insurance & Independent Operators
Transportation is performed by independent local operators. Contact us to request information about insurance for your specific itinerary and the operator assigned to it. Coverage and limits depend on the applicable policy.
13. Liability Limitations
To the extent permitted by law, the liability of Artisan Limo LLC (Artisan Limo), for any booking is limited to the amount paid for the specific service at issue. We are not liable for indirect or consequential damages, including missed flights, meetings, or events. We are not responsible for delays outside our control, including traffic, weather, road or airport closures, and government or security delays.
14. Website Content
Information on this website is provided for general service and planning purposes. Published examples, route notes, rate ranges, and vehicle references are not a guarantee of availability, vehicle assignment, travel time, or pickup procedure. An online trip price applies to the exact reservation reviewed and remains subject to availability and approval. If the itinerary, requested services, or price must materially change, we send a revised offer for your acceptance. The accepted offer and subsequent confirmation identify the agreed service and price for your booking.
15. Governing Law
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute arising from these terms or your use of the website is subject to the jurisdiction of the state and federal courts located in Georgia.
16. Changes to These Terms
We may update these terms from time to time. Changes are posted on this page with an updated revision date and apply to bookings made after the updated terms are published. Existing bookings remain governed by the terms accepted for those bookings. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
17. Contact
For questions regarding these terms, contact us at info@artisanlimo.com.