O'Hare Car Service

Collect your luggage, then contact the assigned chauffeur or concierge using your confirmation. Share your actual terminal and door, and have the whole party ready. O'Hare's limousine guidance identifies designated pickup areas on the lower-level center lane, lane 2. Follow your confirmed terminal-specific instructions and current airport directions.

Check the supplied vehicle description and plate before boarding. If you cannot find the car, tell the contact in your confirmation exactly where you are; do not move to a taxi rank or ride-app zone to look for it. If baggage or clearance is holding you up, report that before coordinating the vehicle's approach.

Give the actual hotel, office or residential address and its intended entrance. A Loop meeting, a River North stay and a Rosemont convention hotel are different destinations; ‘downtown’ alone does not identify the finish. Add a hotel luggage drop, separate passenger address or intermediate stop before accepting the itinerary.

For meetings in Oak Brook, the North Shore or several Chicago locations, decide whether you need a single transfer or a vehicle that stays with you. An airport-to-hotel ride does not reserve a chauffeur for later appointments. Hourly service can cover the agreed sequence of stops and waiting; corporate travel planning can keep the booker's details separate from the passenger's arrival contact.

Use the local date the flight lands at O'Hare, particularly after an overnight international journey. Supply the airline, flight number and actual arrival terminal. Many international arrivals use Terminal 5 for arrival processing, but precleared flights can use other terminals or domestic baggage processing. The flight's current terminal matters more than an assumption based only on its country of origin.

Standard airport waiting is 60 minutes for a domestic arrival and up to 90 minutes for an international arrival, measured from actual wheels-down. Taxiing, deplaning, baggage and customs use that window. Your written trip terms confirm the exact allowance. Contact the concierge promptly if you are still waiting for baggage or clearance near its end, or if rebooking changes the flight, date or airport; early-arrival adjustments depend on availability.

Executive and Luxury Sedans accommodate up to 2 passengers and 3 bags; Executive and Luxury SUVs accommodate up to 6 passengers and 6 bags. Include children, checked bags, carry-ons, strollers and oversized equipment. Actual luggage shape and boarding requirements still need to fit the vehicle. Sprinters, coaches and other group classes receive an itinerary-specific quote through the same booking form.

Artisan-provided child seats require an SUV. Request up to two seats in advance, subject to availability, and give each child's age, weight, height and seat configuration. Select the own-seat option if bringing a restraint, and allow installation time; the guardian checks final fit and securement. Explain mobility equipment and ground-vehicle boarding needs before reserving, even if airline assistance is already arranged.

O'Hare and Midway are separate airports, not neighboring terminals. For a connection, provide both flights, the destination airline's check-in and bag-drop deadline, all checked luggage and any arrival formalities. Scheduled landing is not the time your party is ready to leave. Leave room for the airport handoff, road conditions and departure security; an inter-airport transfer cannot guarantee a tight connection.

For McCormick Place, name the event, campus building and organizer's approved drop-off location. North, South, West and Lakeside arrivals use different approaches, and ride-app guidance is not a universal chauffeur or private-charter gate. Group arrival waves need separate flight details, an event contact and an agreed return release point.

For an O'Hare departure, enter the time the chauffeur should reach your hotel, home or office rather than the aircraft's takeoff time. Work back from the airline's required check-in and bag-drop times, with room for the road journey and terminal access. Include the airline, departure terminal when known and every intermediate pickup.

A scheduled point-to-point city pickup uses the standard 15-minute allowance from its booked time. Airport-arrival waiting follows the flight-based terms instead. For round trips, check both local dates, addresses, passenger counts and luggage; the return flight and a different terminal may require a new meeting plan. Hourly waiting uses the reserved hours.

The accepted price includes required normal trip fees for the agreed itinerary and vehicle. Gratuity is optional. Added stops, changed details and waiting beyond the allowance can change the total; review the accepted price and written terms for the actual journey.

An eligible reservation request saves the card without charging and does not confirm the ride. Confirmation follows Artisan's approval of the exact accepted request and successful payment of its total. A revised offer needs your acceptance; direct-checkout, invoice and deposit offers follow their stated terms.

There is no cancellation fee before confirmation. Standard confirmed trips qualify for a full refund with at least 48 hours' notice before pickup; inside that window a refund is discretionary and may be partial or zero. Group, event and other large programs require seven days before the first pickup unless different terms were disclosed and accepted in writing before payment.