ATL Car Service

ATL’s official limousine guidance distinguishes prearranged chauffeur pickup from taxis, shared shuttles and app-based rideshare. For the Domestic Terminal it describes meeting near the atrium or at the South lower curb. For the International Terminal it describes the Arrivals level indoors or the outer arrivals curb. These are different arrangements, so use the terminal and meeting point confirmed for your reservation.

Another paragraph on the airport’s transportation page also mentions North or South lower-level Domestic pickup. Do not choose a door from a generic sign alone: confirm your arrival terminal, greeting arrangement and permitted loading point with the concierge. The Ground Transportation Center’s taxi and shuttle aisles do not automatically apply to a prearranged limousine pickup.

Supply the airline, flight number and local arrival date so flight tracking can inform pickup timing. When an arrival changes, the chauffeur’s timing adjusts using the available flight update. Early arrivals depend on availability; a diversion, airport change or rebooked flight needs prompt contact with the concierge and the new flight details.

Standard sedan and SUV airport waiting is 60 minutes for domestic flights and up to 90 minutes for international flights, measured from actual wheels-down. Taxiing, baggage collection and customs use that window; it does not start again when you leave baggage claim. Group vehicles and event programs use the allowance in their accepted written offer. Additional waiting follows the accepted terms.

ATL’s international arrivals guidance separates Atlanta-bound travelers from passengers connecting onward. Check where your actual flight arrives and where your party will exit after collecting bags. If formalities take longer than expected, contact the concierge while staying reachable rather than leaving the agreed meeting area without an update.

Give the full hotel, office, home or venue address, including any separate car entrance. A Downtown hotel arrival, a Midtown meeting and a Buckhead residence are different destinations; an area name alone is not a complete trip plan. Include every requested stop so the itinerary and price can be reviewed together.

For convention travel, confirm whether your event is at the Georgia World Congress Center downtown or the Georgia International Convention Center near the airport. Include the building, hotel and intended entrance. For a stadium or arena visit, confirm the event’s permitted private-vehicle loading plan instead of assuming an app-rideshare pickup area is suitable.

Choose a direct transfer for one agreed journey. If you need the car for successive appointments or a return after a meeting, consider hourly service and list the stops in order. A round trip needs its own return pickup time and address; do not assume the outbound vehicle remains throughout the day.

Executive and Luxury Sedans accommodate up to 2 passengers and 3 bags; Executive and Luxury SUVs accommodate up to 6 passengers and 6 bags. Count children as passengers and include carry-ons, strollers, golf clubs or other oversized items. Capacity depends on the actual load, so review unusual luggage before selecting the vehicle.

Larger parties can select a suitable Sprinter, Mercedes passenger van, Mini Coach or Motorcoach in the same booking form to request a written offer. Jet and Limo Sprinters carry only four to six bags at most, depending on configuration and bag size; more seats do not imply more luggage space. Confirm the actual cabin and bag fit for your party.

Artisan-provided child seats require an SUV. Request up to two seats, subject to availability, with each child’s age, weight, height and seat type. If you bring your own restraint, select that option when booking. Tell the concierge about wheelchair, mobility or vehicle-access requirements before reserving so a suitable arrangement can be confirmed.

Review the total for your exact route and vehicle in the booking form. The accepted trip price includes required normal trip costs; gratuity is optional and requested extras are shown separately. Approved itinerary changes and waiting beyond the included allowance can add to the total. Starting fares are vehicle-class minimums rather than flat prices to every Atlanta destination.

Submitting an eligible reservation request saves your card without charging it and does not confirm the ride. If Artisan approves the exact request you reviewed, confirmation follows successful payment of the accepted total. A materially revised itinerary or price requires your acceptance of a revised offer first. Group vehicles receive a reviewed written offer; invoice, deposit and direct-checkout offers follow their accepted payment terms.

Standard confirmed bookings qualify for a full refund when cancellation is received at least 48 hours before pickup. Inside that window a refund is discretionary and may be partial or zero. Group and event programs use a seven-day notice window; different terms apply only when disclosed and accepted before payment. No cancellation fee applies before confirmation.