NYC Airport Car Service

Use the airport on your flight confirmation. If flights are not booked, compare the complete journey for your destination; fixed airport drive-time or price rankings cannot account for your addresses and travel conditions.

For colleagues or family arriving separately, list each flight, passenger group, luggage count and final destination. Travelers at different airports or terminals may need separate pickups even when they share a hotel.

Plan a separate pickup for each arriving party. Include its flight number and date, airport, passenger and bag count, destination, and a reachable contact. Tell the concierge who will ride together and who can approve changes; sharing a destination does not confirm one vehicle for separate arrivals.

For an arrival, provide the flight number and local landing date, then keep the traveler reachable through baggage collection and any immigration. For a ride to the airport, the pickup time is when the car should meet you at the hotel, home or office; it is not the flight departure time.

Allow for your airline's check-in and bag-drop requirements, the road journey and terminal processing. A flight-to-flight ground transfer needs both terminals and flight details; schedules alone cannot guarantee the connection.

A prearranged chauffeur pickup is not a taxi or rideshare pickup. Use the airport-specific guide and the instructions confirmed for your booking, rather than walking to a generic app pickup zone.

If you request meet and greet, confirm whether it is available for your terminal and where the person will meet you. An indoor greeting or name sign does not mean the vehicle can stop at that same door. Requested assistance, meeting location and the onward walk to the car need their own confirmation.

Airport pickup rules and access points can change. Use the airport page for airport and facility planning references and follow the meeting instructions provided for your reservation. Do not assume all car services meet at an airline exit or that private-aviation pickups use a public terminal curb.

For a standard airport arrival, the included waiting window is 60 minutes for domestic flights and up to 90 minutes for international flights, measured from actual wheels-down. Customs and baggage collection use that window. An ordinary hotel or home pickup for a departure includes 15 minutes from the scheduled pickup; hourly waiting stays within the booked hours.

Send flight rebookings, diversions or a changed terminal to the concierge with your booking reference. Early-flight adjustments depend on availability. For departures, set the pickup around the airline’s check-in requirements and the actual journey, rather than a fixed travel-time promise.