How Artisan Limo Works

Choose point to point or hourly and enter the complete addresses, local schedule, passengers and bags. Point-to-point trips can be one way or round trip. Eligible Executive and Luxury Sedans and SUVs display a fare for review; hourly requests have a three-hour minimum and allow up to 12 hours online. Ask about longer service.

National sedan and SUV fares include the required normal trip fees. Requested extras and optional gratuity appear separately. Sprinters, Mercedes passenger vans and coaches receive quote requests through the same form. For an itinerary the system cannot price or accept, contact Artisan about availability.

When pickup is too soon for online intake, call (888) 885-1296 to ask whether the trip can be arranged.

Submitting an eligible priced request securely saves your card through Stripe without a charge. A group quote request instead sends itinerary and contact details without collecting a card. The receipt acknowledges the request and does not confirm transportation.

If someone else will travel, use Booking for someone else and provide their name and reachable phone. You remain the booking contact and receive the confirmation.

Add flight or FBO details, ordered stops, unusual luggage, restraints and any building-access requirements before the request is reviewed.

Artisan reviews availability, the vehicle and options for the accepted request. It may approve, issue a revised offer or decline. A revision requires your acceptance followed by final approval before a charge. A quote-only offer explains its own payment requirements.

Check any response deadline shown in a revised offer. If the proposed arrangement does not work, contact Artisan about alternatives; declining an offer does not accept a charge.

For a priced sedan or SUV, successful payment after approval completes confirmation. Check the confirmation email and the chauffeur and vehicle details sent before pickup. Group bookings follow the requirements stated in the accepted offer.

Stay reachable on the travel day. Airport waiting begins at actual wheels-down, while other point-to-point waiting begins at the scheduled pickup. Report baggage delays, diversions or a changed flight promptly.

A saved card can be used only for the after-service amounts authorized in the accepted Payment Terms. Each permitted charge receives a receipt. Sending an initial group quote request does not save a payment card.

Damage, cleaning and discretionary amounts require separate approval. Authorization for new after-service charges ends at financial closure or 30 days after the final service leg, whichever is earlier.

Contact bookings@artisanlimo.com or (888) 885-1296 promptly for a changed schedule, address, vehicle or passenger group. Artisan must be able to coordinate the new arrangement; a changed fare requires written acceptance.

Standard confirmed trips have a full-refund window of at least 48 hours before pickup. Weddings, multi-day roadshows, group programs and other large or event bookings require seven days before the first pickup, unless different terms were accepted. Inside the window, refunds are discretionary. Approved refunds are processed through Stripe to the original payment method, typically within 3 to 5 business days; your bank or card issuer controls when the credit appears.