About · Ride safety and roles
Standards and Safety
A suitable vehicle starts with an accurate request. Explain passenger numbers, luggage, child restraints and boarding needs before accepting the arrangement. Independent, licensed local operators provide each vehicle and chauffeur; Artisan can provide available insurance information for the operator assigned to your itinerary.
Reserve your ride
List every passenger, bag, child seat and accessibility need in the request. Those details decide which vehicle class is safe and suitable for the trip.
- Who performs rides
- Independent, licensed local operatorsWho handles what
- Child seats
- SUV class, up to two per vehicleChild-seat rules
- Insurance information
- Available on request for your itineraryWhat to ask
Who handles what
Who handles each part of the ride
Planning sources: Artisan Limo: Terms of Service · Artisan Limo: Child Seat Policy
The operator, passenger and booking company each have responsibilities. The table below follows the published terms so you can identify what to check before travel.
| Area | Provided or set by | What you can do |
|---|---|---|
| Vehicle and chauffeur | The independent, licensed local operator | Ask Artisan for insurance information about the assigned operator |
| Booking, price and written confirmation | Artisan Limo LLC | Check that the confirmation matches your passengers, bags and times |
| Child restraints | The operator, following local child-passenger law; the parent or guardian confirms final securement | Give each child's age, weight and height when you request seats |
| Seat belts, capacity and conduct | Artisan's published terms; the chauffeur's safety instructions on the day | Book a class that seats everyone and wear seat belts where available |
| Ramp, curb and venue access | The airport, aviation facility or venue | Share the facility's own meeting and access instructions |
Licensing and insurance
Licensing and insurance: what to ask and who sets the rules
Planning sources: Artisan Limo: Terms of Service · Westchester County Airport: taxi and limousine service · FMCSA: Look Before You Book, bus safety checks for travel planners
Operating requirements depend on the journey and jurisdiction. Westchester County Airport, for example, publishes local taxi and limousine licensing information. Artisan arranges each ride with an independent, licensed local operator.
FMCSA recommends checking authority, safety records, licensing and insurance when selecting a bus company. Ask Artisan for available information about the operator proposed for your motorcoach itinerary.
Insurance coverage and limits depend on the applicable policy. Request information for the assigned operator and journey rather than assuming a website-wide coverage amount.
Seats and luggage
Passenger and luggage limits by vehicle class
Planning sources: Artisan Limo: Terms of Service
Confirm a seat and safe luggage space for everyone. Passenger numbers must remain within the actual vehicle capacity, luggage must fit, and seat belts are required where available under the terms.
Give advance notice of golf bags, skis, bicycles and other oversized items. Smoking and vaping are prohibited, as are hazardous materials. Unsafe conditions or misconduct can result in service being declined or ended.
| Vehicle class | Passengers | Luggage |
|---|---|---|
| Executive Sedan or Luxury Sedan | Up to 2 | Up to 3 bags |
| Executive SUV or Luxury SUV | Up to 6 | Up to 6 bags |
| Jet Sprinter | 8–10 | 4–6 bags at most, by configuration |
| Limo Sprinter | 8–17, depending on vehicle | 4–6 bags at most, by configuration |
| Executive Sprinter | About 13 | Confirmed in the written offer |
| Mercedes passenger van | Up to 13 | Confirmed in the written offer |
| Mini coach and motorcoach | Up to 24 and up to 56 | Confirmed in the written offer |
Child seats
Child seats follow the law where you travel
Planning sources: Artisan Limo: Child Seat Policy
Request child seats in an SUV in advance, subject to availability. Up to two infant, convertible or booster seats can be requested in any combination. You may bring your own at no charge; select that option so installation time can be planned.
Provide age, weight and height and follow the laws where the ride occurs and the seat manufacturer limits. The parent or guardian must check the restraint. A chauffeur may delay or decline the journey if a child cannot be safely secured.
Access and facilities
Accessibility, service animals and facility rules
Planning sources: Artisan Limo: Terms of Service · eCFR: 49 CFR Part 37, Subpart H, over-the-road bus accessibility · TSA (July 2025): Security Guidelines for General Aviation Airport Operators and Users
Describe mobility equipment and boarding requirements before accepting the arrangement. Accessible vehicles depend on availability and advance notice. Service animals are welcome.
For charter-style over-the-road buses, federal rules permit up to 48 hours of notice to provide an accessible bus. Raise this need when the motorcoach request is first discussed.
Aviation facilities and venues decide where vehicles may enter and stop. TSA recommends security procedures for third-party ramp vehicles; a reservation does not itself permit ramp access. Follow the facility and confirmed meeting instructions.
Before you ride
What to share before the trip and check on the day
Planning sources: Artisan Limo: Flight Tracking & Delay Policy · Artisan Limo: Wait Time Policy
Check these details in the request and in the confirmation. Tell Artisan about missing or changed information before pickup.
Every traveler and bag
The real passenger count, suitcase sizes, carry-ons and any equipment, so the vehicle class fits without crowding.
Children and mobility needs
Ages, weights and heights for child seats, plus wheelchairs, walkers or a service animal.
Accurate flight details
Airline, flight number and arrival airport and terminal, so pickup timing can follow the actual arrival.
A reachable phone
The traveler's mobile, switched on for the day, so the concierge can coordinate a delay or change.
The vehicle at pickup
Check the vehicle against the details Artisan emailed; if anything differs, call (888) 885-1296 before you get in.
Personal attention, every mile
Before you book
Questions about standards and safety
For your exact route, vehicle and timing, review the trip details and terms before submitting.
Speak with the conciergeIs my ride covered by insurance?
Request insurance details for the actual journey and its assigned operator before traveling. The relevant policy determines coverage and limits; a general service description cannot establish a particular insurance amount.
Planning sources: Artisan Limo: Terms of Service
Can a ride be stopped for safety reasons?
The chauffeur may decline or end service for unsafe conditions or passenger misconduct under the terms. Misconduct that ends the ride does not qualify for a refund. If a child cannot be safely secured, the chauffeur may delay or decline travel until the restraint issue is resolved.
Planning sources: Artisan Limo: Terms of Service · Artisan Limo: Child Seat Policy
Can passengers smoke or vape in the vehicle?
Smoking, e-cigarettes and vaping are prohibited in service. The terms also prohibit illegal drug use and threatening or disruptive conduct.
Planning sources: Artisan Limo: Terms of Service
Can a service animal ride with me?
Service animals are welcome. Tell the concierge about any boarding, mobility or other accessibility needs before accepting the arrangement so the vehicle requirements can be reviewed.
Planning sources: Artisan Limo: Terms of Service
Can the car meet a private aircraft on the ramp?
Ramp collection requires the aviation facility's permission and a confirmed arrangement for the actual ground operator. Airport and FBO access rules govern that handoff. If aircraft-side entry is not authorized, use the passenger meeting point agreed with the facility and stated in your confirmation.
Planning sources: TSA (July 2025): Security Guidelines for General Aviation Airport Operators and Users
Plan the rest of your journey
Plan a safe, well-matched ride
- How the operator model works
- How a booking works
- Booking questions answered
- Child seat policy
- Vehicle classes and capacity
- For corporate travel managers
- Group and event transportation
Planning sources and references
Airport, facility and local instructions may change. Review the linked sources for current guidance and use the meeting details confirmed for your reservation.
- Artisan Limo: Terms of Service Checked
- Artisan Limo: Wait Time Policy Checked
- Artisan Limo: Flight Tracking & Delay Policy Checked
- Artisan Limo: Child Seat Policy Checked
- FMCSA: Look Before You Book, bus safety checks for travel planners Checked
- eCFR: 49 CFR Part 37, Subpart H, over-the-road bus accessibility Checked
- TSA (July 2025): Security Guidelines for General Aviation Airport Operators and Users Checked
- Westchester County Airport: taxi and limousine service Checked
Artisan Limo